Terms and conditions

Terms & Conditions


Last updated: November 2025

Welcome to River View Alpaca Co. By using this website and placing an order through riverviewalpacaco.com, you agree to the following terms. Please read them carefully.

1. Use of This Website
By accessing or using this site, you agree not to:

  • Use the site for illegal purposes
  • Attempt to damage or disrupt the website
  • Access parts of the website you’re not authorized to use
  • We may refuse service or cancel orders at our discretion.

2. Product Information

We do our best to describe and photograph items accurately. Because many of our products are handmade:

  • Colors may appear different depending on your screen
  • Small variations may occur between items
  • Product availability may change without notice
  • We may update prices or product details at any time.

3. Pricing & Payments

All prices are listed in USD.
Payments are processed securely through Big Cartel’s approved payment processors (such as PayPal or Stripe).
By purchasing, you agree to:

  • Provide accurate billing information
  • Pay all applicable costs, including shipping and taxes
  • Authorize the payment method you provide
  • If a payment cannot be processed, your order may be canceled

4. Shipping & Delivery

Shipping rates and options are shown at checkout.
Once an order is shipped, delivery timing is controlled by the carrier.

River View Alpaca Co is not responsible for:

  • Carrier delays
  • Lost, stolen, or damaged packages after shipment
  • If you experience an issue with delivery, contact us and we’ll do our best to help.

5. Returns & Exchanges

We want you to love your purchase. Our general return policy:

  • Returns accepted within 21 days of delivery
  • Items must be unused, unwashed, and in original condition
  • Custom or personalized items are final sale
  • Buyer pays return shipping unless we made an error
  • To start a return, email us at [email protected]

6. Intellectual Property

All photos, text, product descriptions, logos, and designs on this website belong to River View Alpaca Co.
You may not use, copy, or reproduce any content without permission.

7. Marketing & Email Communications

If you sign up for our newsletter or make a purchase, you may receive emails from us about:

  • Orders and shipping
  • New products
  • Promotions or updates
  • You may unsubscribe at any time.

8. Third-Party Services

We use third-party providers for payments, analytics, and email marketing.
These services have their own privacy and security policies.
We are not responsible for the practices of external websites.

9. Limitation of Liability

River View Alpaca Co is not liable for:

  • Indirect or incidental damages
  • Losses caused by the use or inability to use the site or products
  • Issues outside our control, such as system errors or outages
  • Your use of the site is at your own risk.

10. Governing Law

These terms are governed by the laws of the State of Oregon, USA.
Any disputes will be handled in Oregon courts.

11. Updates to These Terms
We may update these Terms & Conditions at any time.
Updates will be posted here with a new “Last updated” date.
Continued use of the site means you accept the updated terms.

12. Contact Information

If you have questions about these Terms & Conditions, contact:
River View Alpaca Co
Website: riverviewalpacaco.com